(November 11, 2025 Newsletter) Last night I was on a flight and couldn’t stop thinking about the ridiculous phrase “We’re flying the plane while building it.” What can I do? Try and put a stop to this madness (one newsletter and LinkedIn post at a time!). While I rebooked flights, changed airports, and waited for delays to resolve, I thought of a few other phrases I’d like us to retire, while we’re at it. Why it matters Your words matter. Your metaphors matter. The signals you send to your...

(November 5, 2025 Newsletter) I love having moments of clarity as a result of conversations with clients. The one we’re talking about today comes from an accumulation of conversations, which is ironic since that’s the topic itself. I’ll explain. When I teach about courageous conversations, I tend to treat them as discrete units. Your boss said something you found upsetting, and it’s a pattern that needs to be addressed? Have a courageous conversation! A team member stepped out of line and it...

(October 21, 2025 Newsletter) Over the last few weeks, I spent about 20 hours training individuals to present at an industry conference, many of whom were preparing to moderate panels. After more than a dozen conversations on this topic, I decided to gather the most helpful pointers we reviewed and rehearsed so the next time you are invited to host an event like this, you’ll be one step closer to being ready before you even start. Why it matters Moderating a panel is a great opportunity to...